Store Policies

- Order Confirmation and Processing Upon successful online placement of an order, customers will receive a confirmation email within 24 hours. Please allow up to 48 hours for order processing. Standard jewelry pieces will be dispatched within 2-3 working days, while custom-made jewelry may require 5-10 working days for shipment, unless otherwise specified. - Domestic Shipping (UAE) Agaty Jewelry is proud to offer delivery services across the UAE. Delivery within UAE cities typically takes 2 – 5 working days. We provide free shipping to Dubai and Sharjah. For other emirates within the UAE, a flat delivery fee of AED 30 will be charged. - International Shipping Agaty Jewelry delivers internationally, ensuring our products reach customers globally. Delivery times for international orders can range from 5 to 14 working days, depending on the destination and logistics. - Shipping Costs: International shipping costs vary by country and package weight. The total shipping cost will be calculated at checkout and must be paid by the customer when placing the order. - Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply for deliveries outside of the UAE. Agaty Jewelry is not responsible for any such taxes imposed by the destination country. All applicable duties, fees and any additional charges for customs clearance are the sole responsibility of the customer. - Shipping Address and Contact Information To ensure timely delivery, please provide a complete and accurate shipping address along with your contact details. Inaccuracies in the provided information may lead to delivery delays. - Customer Service If you have any questions or concerns about your order or our shipping practices, please contact us at info@agatycalligraphy.com. We are here to assist you and ensure a smooth shopping experience.

At Agaty Jewelry, we strive to provide the highest quality jewelry and the best customer service. Due to the personalized nature of custom jewelry, we do not offer refunds or exchanges on custom-made items unless they arrive damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receipt to arrange for a return and replacement. For standard jewelry pieces, if you are not completely satisfied with your purchase, you may return the item within 14 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer. To initiate a return or exchange, please contact us at info@agatycalligraphy.com with your order number and reason for return. We will provide you with detailed instructions on how to proceed.

All our products are made to order; therefore, customers can cancel their order within 24 hours. Refunds will be made back to the payment solution used initially by the customer. Please allow up to 30 days for the refund transfer to be completed. Once 24 hours have passed and your order is ready to ship, we will only refund 50% of the order value if the order is canceled. To cancel your order or any part of the order, email info@agatycalligraphy.com with your order number and details of the items you wish to cancel. Custom designs are non-refundable once the design has been approved by the client.

We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or incorrect. Please notify us at info@agatycalligraphy.com and return the box in its original packaging. In such instances, we will endeavor to send you another product or refund the payment. We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. There are certain situations where only partial refunds may be granted: Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.agatyjewelry.com](http://www.agatyjewelry.com). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. Information We Collect Personal Information - When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we collect personal information such as your name, email address, mailing address, phone number, and payment information. Non-Personal Information - We may collect non-personal information about you whenever you interact with our site. This may include the browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information. Cookies - Our site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. How We Use Your Information Agaty Jewelry collects and uses your personal information for the following purposes: - To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site. - To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you. - To process transactions: We use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To send periodic emails: The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. How We Protect Your Information We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Introduction Welcome to Agaty Jewelry! These terms and conditions ("Terms of Use") govern your use of the Agaty Jewelry website ("Site") located at www.agatyjewelry.com. By accessing and using the Site, you agree to comply with these Terms of Use and our Privacy Policy. Agaty Jewelry reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page periodically for updates. Limited License You are granted a limited, non-exclusive, revocable, and non-transferable license to access and use the Site in accordance with these Terms of Use. Agaty Jewelry reserves the right to modify or discontinue any aspect of the Site at any time without notice. You may not reproduce, distribute, create derivative works from, or commercially exploit any content from the Site without express written permission from Agaty Jewelry. Site Operation Agaty Jewelry operates this Site from the United Arab Emirates (UAE). We make no representation that this Site is appropriate or available for use in other locations. If you access the Site from other locations, you are responsible for compliance with local laws. You may not use, export, or re-export any content from the Site in violation of applicable laws or regulations, including UAE export laws and regulations. Applicable Law The laws of the United Arab Emirates will govern these Terms of Use and any disputes arising out of or relating to your use of the Site. Any legal action or proceeding related to the Site shall be brought exclusively in a court of competent jurisdiction in the UAE. Multi-Currency Priced Transaction The displayed price and currency selected by you will be the same price and currency charged to your card and printed on the transaction receipt. Purchases Agaty Jewelry accepts payment by Visa and Mastercard debit and credit cards in AED for products and services. All online purchases are subject to the terms and conditions of the respective merchant service providers. Please review their user agreements and privacy policies before entering any transaction. All refunds will be made to the original mode of payment. Office of Foreign Assets Control (OFAC) Sanctioned Countries Agaty Jewelry will not trade with or provide services to individuals or entities owned or controlled by, or acting on behalf of, OFAC-targeted countries, individuals, groups, or entities, including terrorists and narcotics traffickers designated under OFAC programs that are not country-specific. Representations By You By visiting the Site, you represent and warrant that: You are at least 18 years old. Any information you submit to Agaty Jewelry through the Site does not infringe on the rights of any third party, including intellectual property rights. Minors under 18 are not permitted to register or use the Site. Permitted Use You are authorized to view and retain a copy of pages of this Site for personal use. You may not duplicate, download, publish, modify, or distribute any material from the Site for commercial purposes without express written consent from Agaty Jewelry. Your Account If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. Agaty Jewelry is not liable for any loss or damage arising from your failure to protect your account information. No Commercial Use You may not use the Site for commercial purposes without prior written consent from Agaty Jewelry. Unauthorized commercial use includes advertising, solicitation, and any form of unauthorized communication. Links and Search Results The Site may contain links to third-party websites. Agaty Jewelry is not responsible for the content, accuracy, or availability of information provided by third-party websites. The inclusion of any link on our Site does not imply endorsement by Agaty Jewelry. If you decide to access linked third-party websites, you do so at your own risk. Copyright Policy Agaty Jewelry may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense, or fair use exemption. By submitting information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties. Intellectual Property The content on this Site, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Agaty Jewelry and is protected by UAE and international copyright laws. You may not use any content from the Site without express written permission from Agaty Jewelry. Disclaimer of Warranties and Limitation of Liability Agaty Jewelry provides the Site and its services on an "as is" and "as available" basis without any warranties of any kind, whether express or implied. Agaty Jewelry does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. In no event shall Agaty Jewelry be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Site. Violation of Terms of Use Agaty Jewelry reserves the right to terminate your access to the Site and take appropriate legal action if you violate these Terms of Use. You agree that monetary damages may not provide a sufficient remedy to Agaty Jewelry for violations of these Terms of Use, and you consent to injunctive or other equitable relief for such violations. Indemnity You agree to indemnify and hold Agaty Jewelry, its subsidiaries, affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys’ fees, arising out of or related to your use of the Site, your violation of these Terms of Use, or your infringement of any intellectual property or other right of any person or entity. License Granted to You By submitting or uploading content or materials to the Site, you grant Agaty Jewelry a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and materials in any media. Advertising The Site may contain advertisements and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with all applicable laws. Agaty Jewelry is not responsible for the acts or omissions of any advertiser or sponsor. Severability If any provision of these Terms of Use is held to be invalid, void, or unenforceable, the remaining provisions shall continue in full force and effect. Headings Headings and section titles in these Terms of Use are for convenience only and do not define, limit, or extend any provision of these Terms of Use. Promotions Promotions cannot be combined with any other offers or promotions unless stated otherwise. Free international shipping (outside UAE) cannot be redeemed on promotional offers unless stated otherwise. Promotions and offers can only be redeemed on orders over 100 AED, excluding delivery or shipping costs. Discounts cannot be redeemed on free shipping, handling, and customs promotions.